PRODUCT PROTECTION

Some of our products will offer Product Protection. Purchasing the plan is optional, and will allow you to claim if your item becomes damaged or defective within 2 years of purchase.


Terms and Conditions
2 year Product Protection starts from date of purchase

Protection Plan Covers

  • Damaged Pendant

  • Damaged Chain

  • Stone Repair: Replacement or Fixes

  • Tarnished Jewelry

  • Not including lost or stolen items

Additional terms

  • 2 Year Product Protection Plan includes one replacement / repair per covered product.

  • If your jewelry has any defects that is covered during the term, please send a clear image of the defective product to our Customer Support Team and we will gladly repair or replace the item (our discretion).

  • The damaged item needs to be returned at the customer's / owner's expense before a replacement item is shipped to customer / owner.

  • If purchased item is discontinued, we will replace the item with a similar item of equal or higher value.

  • Please note, lost or stolen items are not covered by the plan.

  • Claims can be sent to hello.moonjewel@gmail.com


Please note - product protection is not refundable once the order has shipped.